Get the Leads You Want.
Clients that have installed Civille Law Forms, Civille Chat, and our other lead qualification tools report:
- Better lead quality, which saves time on intake
- Higher coversion rate, as leads are more engaged
- Fresh leads that chose their firm first
“We don’t have an intake team at the firm, so we want to make sure leads that come through the site are leads we can work with.” -Kerkman & Dunn
See how our tools can be installed on your site quickly.
See how our tools can optimize your firm’s intake process.
Introducing the Civille Law Firm Lead Qualification Suite
Our Lead Enhancement Solutions
Civille Law Forms
If your firm is managing a lot of leads, it’s costing you time and money, especially if the leads aren’t the ones you want. Many web leads (and more specifically, those from forms) fall in this category. If you look at your web form today, it’s most likely simplistic–minimal fields asking for basic information, which is often standard practice. Shorter fields increase conversion rates. But again, it doesn’t qualify your leads. But what if we told you there was a way to do both–maintain or increase lead volume, and qualify leads at the same time? Civille Law Forms is that solution – a 100% customizable form tool for any law firm. You set the questions, so once someone hits ‘Submit,’ you know they are a qualified lead.
Civille AI Chat
Chat is becoming more of a necessity for your website. People are interacting with businesses differently than they were in the past. Millennials, for example, are 75% more likely to interact with a chat tool than calling a firm. Chat not only offers another option to communicate but makes it less intimidating to a user. Civille’s AI Chat gives law firms the functionality to add a chat to their site with limited overhead and time commitment. The simplistic design, customized questions and responses, and AI functionality allow any law firm to have a functional chat tool. And just like Civille Law Forms, the Civille AI Chat sends clients down the same qualified lead path, ensuring only good leads hit your desk.
A Live Chat feature may be a better option for your practice if your lead qualification process is more complicated, or you receive a lot of questions/inquiries on the phone or through your form. With Civille’s Live Chat functionality, you get a real person answering questions and handling your chat intake process. Like an AI chat, you can still set up qualifying questions and a process to intake customers, but a live chat also gives it a more personalized feel and allows a customer an opportunity to ask additional questions that may not be covered within your qualifying steps. Live chat also has the functionality to book appointments or virtual meetings with your calendar. The real winner again is your firm–qualifying leads and saving you time/resources during the intake process.
Live Call Answering Service
Qualified forms and chat processes are important, but in the legal space, significant lead volume occurs on the phone. And you don’t want to eliminate this important avenue of client contact just because you don’t have the time. If you’re a firm that is struggling with missed phone calls or doesn’t have the resources/personnel to answer calls, a call answering service may be the ticket for you. With Civille’s Live Call Answering Service, you get a real person answering your inbound phone calls, qualifying customers, and scheduling appointments. A simple, but effective solution for those looking to qualify customers and save you time and money.